scattered•brains will accept returns or exchanges within 14 days of receipt with tags attached. When sending in a return, the buyer will need to pay to ship back to us and the new product or refund will be sent upon receipt of the old. If the product is damaged or incorrect, we’ll refund the return shipping cost. Please contact us for further information.
Lost single earrings may or may not be able to be replaced, depending on availability of supplies, additional charges apply.
We’ll repair your jewelry free of charge up to one month from the receipt of goods, anything after one month will incur a small fee.