Shipping

Shipping & Delivery:

Please allow 2-5 business days for all orders to ship from the time payment is received. Custom orders will take 1-2 weeks to ship from the time payment is received.

Shipping in the USA costs $8.00.
First Class Mail for Domestic orders are shipped via USPS First Class Mail with Delivery Confirmation for $8. Please allow 1-6 business days for delivery.

Priority 2nd-day mail is available for $12.00
If you are in a rush, please send us an email to see if we can meet your time frame. Please read descriptions fully before completing your order.

If you’d like your tracking number, just let us know.

For international orders, please contact us.

We are not responsible for any lost or stolen items that occur during shipping.

Payment:

Payment is accepted through PayPal (Visa, Mastercard, American Express, and Discover.)

Returns:

scattered•brains will accept returns or exchanges within 14 days of receipt with tags attached. When sending in a return, the buyer will need to pay to ship back to us and the new product or refund will be sent upon receipt of the old. If the product is damaged or incorrect, we’ll refund the return shipping cost. Please contact us for further information.

Lost single earrings may or may not be able to be replaced, depending on availability of supplies, additional charges apply.

Repairs:

We’ll repair your jewelry free of charge up to one month from the receipt of goods, anything after one month will incur a small fee.

Metals:

As much as possible, I use nickel-free metals: silver and gold-filled, silver and gold plated, solid brass, solid copper, and nickel-free base metals, always indicated on the tag. Sometimes vintage pieces and chain are used where the metal content is unknown, indicated on the tag as “vintage”.

All jewelry is created for adult use. Please keep your accessories out of reach from babies and young children. The pieces, in whole or parts, can be swallowed and pose a choking hazard.

Cleaning:

To keep your jewelry looking its best, avoid contact with: perfumes, lotions, hairspray, oil, water, chlorine and chemicals as this will speed up the aging process. Metals naturally tarnish over time due to body oils and oxidation. Cleaning with a soft damp cloth or a jewelry polishing cloth will usually suffice. A paste of baking soda and water will work for tougher needs.

Custom Designs:

If you have heirloom jewelry you’d like to re-purpose, we can turn it into a stunning statement piece. Or if you just want to create something that is uniquely you! To inquire about custom design work please please contact us. Please be sure of any measurements you provide us with. Custom orders are non-refundable but we will consider alterations if unsatisfied. There may be additional charges due to alterations and shipping.

Wholesale:

For wholesale information please contact us. Please include your store name, location, and contact info.